Dial America — Reviews, Complaints and Ratings

Over six decades ago, we began our journey as one of the nation’s largest domestic call center companies. You likely knew us informally as DialAmerica. We started as a division of Time Inc. and in 1976, was sold off to William J. Conway, Sr., starting an over four decade run under the name DialAmerica Marketing, Inc. While many things have changed since our early days, our success and operating principles continue to be driven by the same values instilled back in 1957. Fast forward to today and we’re among the largest privately held contact center providers in the world delivering more than 100 million experiences a year across a global footprint that includes both nearshore and offshore locations. Our thousands of passionate employees support a broad range of Fortune 500 consumer brands, providing Customer Experience Management services and innovative technology solutions across a variety of channels that include phone, email, chat and social media. Our new name speaks directly to this very commitment and our company’s essence. Aucera is derived from root words which together mean “listen and grow.” It demonstrates our commitment to actively listening to our clients, understanding their unique needs and partnering with them to cultivate enhanced business growth. It also means earnestly listening to our employees and their goals, remaining passionately committed to their professional growth and career aspirations.