Booking.com

Trust Lobby® filed the complaint

August 25, 2023

Founded in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the world’s leading digital travel companies. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com’s mission is to make it easier for everyone to experience the world.

Reviews

John Guravid

November 5, 2023

My recent interaction with Booking.com concerning a flight booking has been thoroughly distressing and disappointing. I had opted for a Premier One Flex ticket, swayed by the advertised promise of hassle-free changes and unconditional refunds. This assurance was a key factor in my decision, given the uncertain nature of travel plans. However, when the time came to modify my itinerary, I was blindsided by an astonishingly high fee of €2468.15. Not only does this fee seem arbitrary, but it also blatantly contradicts the terms under which I made my purchase. Such a discrepancy is not just alarming but unacceptable for a frequent traveler who relies on the stated policies. The challenges continued as I navigated through Booking.com’s customer service, which proved to be an exercise in futility and frustration. The representatives provided conflicting information, and the lack of a coherent response has effectively left me at an impasse. It is imperative for Booking.com to stand by the services advertised on their platform. The partnership with Gotogate, in this case, has revealed a significant gap between promise and practice. I insist on Booking.com taking immediate steps to rectify this situation by not only issuing a complete refund as per their own terms but also reevaluating the practices of their associated partners. In an industry where trust is paramount, my experience has been alarmingly deficient. It is a stark reminder that robust systems should be in place to protect consumers from such inconsistencies. Booking.com needs to address this lapse and restore the confidence that customers place in their service. Honor the terms of the ticket that I paid for. I require a full refund, compensation for the inconvenience, and a formal apology.

Husky_mum

October 17, 2023

I have been scammed by a pretend host on Booking.com for £500 – I have tried to contact Booking.com on many occasions but I am not getting anywhere. Customer service does not seem to have a clue how to help and I feel that they should take responsibility for scammers, posing as their hosts. All I want is a refund so I can make a new booking. Refund the £500 taken from me

Nixsan

September 10, 2023

I booked a 1 night stay at ibis hotel through booking.com.I put my card details in and an automated reply returned stating payment taken but booking declined,and a refund would be issued. I then immediately re booked same name, same card,,same date and all went rhrough fine. However now I find out I have been charged for 2 bookings.I have contacted booking.com.They state that as I have made 2 bookings ibis will not cancel or refund.However ibis state the problem lies with booking.com.They state its out of their hands.This is a technical fault that was on booking.com system and should be refunded.I have lost all faith in booking.com after being a genius level customer over many years. Refund the first booking that was supposed to be refunded

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